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Delivery and Processing Rates

We reserve the right to recalculate shipping charges based on size or weight considerations.

Delivery & Processing Charges (D&P)
D&P is the charge for internet order processing, item selection, packaging, processing, transport and handling. Special delivery requests, including specification of carrier and/or future delivery dates, may include additional charges. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests, such as gift box, and gift wrap. Shipments and deliveries occur only on weekdays. D&P is subject to change and will be determined at time of order and subject to the following:

Standard Delivery
Unless an expedited service is requested, your order should arrive in approximately 5-7 business days after shipping if ordered by 12:00 noon (MST).

Two-Day Delivery
If requested, add $10.00 to standard D&P. Your order should arrive in 2 business days after shipping if ordered by 12:00 noon (MST). Please note two-day orders placed after 12:00 noon (MST) Friday, or on Saturday or Sunday will be processed Monday and should arrive in 2 business days after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. Some zip codes are not available for this service.

Overnight Delivery
If requested, add $17.00 to standard D&P. Your order should arrive the next business day after shipping if ordered by 12:00 noon (MST). Please note overnight orders placed after 12:00 noon (MST) Friday, or on Saturday or Sunday will be processed Monday and should arrive the next business day after shipping. Some heavy or bulky items may not qualify for this service. A signature may be required and additional charges may be assessed if more than one attempt is made for delivery. Some zip codes are not available for this service.
Alaska, Hawaii, Puerto Rico and Guam Deliveries

Add $5.00 to the applicable D&P charges. Your order should arrive in approximately 7 to 10 business days if ordered by 12:00 noon (MST).

International Deliveries
(Online) At this time, it is not possible to specify international destinations and U.S. territories when placing an order online. However, you may have your Casa Nova by Natalie purchase shipped to an international address by calling 505-983-8558.

Additional Address
Please add $8.00 to the applicable D&P charges for each additional delivery address.
  • Items ordered together may be delivered separately, and the D&P will be allocated over shipments but not necessarily evenly. Some orders may require more than one package to ship; for these shipments the additional charge for two-day and overnight deliveries would be a per package charge.
  • Returns may affect final D&P charges. D&P charges are not refundable unless merchandise is damaged or defective. Returns for reasons due to Casa Nova by Natalie will receive D&P credit as D&P was allocated, which may result in a final D&P charge after return that differs from quoted rates.
  • Orders of multiple items from different catalogs will result in D&P from the table in the most current catalog, as D&P tables may vary from catalog to catalog.
  • D&P may vary between catalog orders and internet orders.
  • Certain items requiring special delivery have D&P charges indicated in parentheses after the price. For those items only, the amount in parentheses is the total delivery charge for that item.
  • Certain consumer commodities are considered hazardous materials, such as aerosols, nail polish, fragrances and other alcohol based products. Our policy is to ship these items as standard D&P to U.S. locations and to prohibit the shipping to international locations, including APO/FPO addresses, Puerto Rico and Guam.
  • If you request to change the destination address of a shipment in route, an additional charge may be assessed. The following processing and delivery costs are for merchandise pictured and described on our web site; they do not apply to Catalog Quick Order purchases. For Catalog Quick Order purchases, refer to the delivery and processing chart in the catalog. Costs are calculated according to the total cost of the merchandise in your order. All prices are expressed in U.S. currency.

Merchandise TotalStandard Two-day Overnight
25.00 and under 15.00 25.00 35.00
25.01 - 50.00 18.50 28.50 38.50
50.01 - 100.00 21.00 31.00 39.00
100.01 - 200.00 24.50 32.50 41.50
200.01 - 300.00 26.50 36.50 43.50
300.01 - 500.00 22.00 39.00 46.00
500.01 - 700.00 32.00 42.00 49.00
700.01 and over 34.00 44.00 51.00
†Total value of merchandise before tax or other charges.

Delivery to Post Office Boxes
UPS ground, second-day, three-day and next-day shipping are not available to post office boxes. Please feel free to contact us if you have any questions regarding when you will receive your order.

Drop Ship Items
Drop ship items, such as Sitcom Furniture, are shipped directly from the manufacturer to your door. Second-day and next-day shipping are not available on these items. Additional time should be allowed for processing the order, and heavy items may take up to four to six weeks for delivery. Please feel free to contact us if you have any questions regarding when you will receive your order. Shipping charges will vary depending on delivery address. Please call for an estimate 505-983-8558.
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