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Product Orders

1. All orders must be pre-paid by check, money order/ cashier check or credit card.
2. Processing time for orders paid by check begins when the funds clear.

Checks can be submitted and mail payment made to:
Casa Nova
530 S. Guadalupe
Santa Fe, NM 87501

3. Returned check or money order fee = $25.00
4. Customers shall be responsible for all costs if an order is cancelled or changed after processing has begun.
5. There is a 20% re-stock fee on the return of all merchandise purchased from Casa Nova. Original shipping charges are not refundable and return shipping is not reimbursable.
6. Our store and our online store are unique in nature and the availability of some items may take longer than normal shipping times. If we have an item that may take some time to ship, a note will be indicated in the description of the item or our sales associates will contact you.
7. In the event of litigation, the customer hereby specifically consents that such action(s) shall be brought in Santa Fe, New Mexico, and waives the right any objection he, she, they may have to venue.

Shipping rates quoted are estimates based on the information you have supplied. Shipping rates do not include duties, taxes or other non-routine customs brokerage charges. Other shipping charges, surcharges or accessorial charges may apply and your final shipping charge may differ based on your shipper characteristics and the characteristics of, and services requested for, packages actually tendered to UPS. Rates quoted here are based on UPS published rates and do not include incentives or special programs. If you have specially negotiated rates, contact your UPS account executive for a rate quote. Please see the UPS Rate and Service Guide or similar guides or rate documents as may be applicable in your jurisdiction for details. Rates may vary at retail locations.
Home > Policies > Product Orders